Returns & Exchanges

Returns & Exchanges 

You’re bummed? We’re bummed. That’s why you can return any order for free. If you’re not satisfied with your online purchase, we’ll be happy to accept a return or exchange. Please return the unused portion to us using the instructions below:

1. Call Us
Please contact us at 1-888-763-1361 or via email at SmashboxCustomerService@smashbox.com 24/7 or via chat Monday-Friday 8am-10pm ET and Saturday & Sunday 10am-8pm ET https://www.smashbox.com/customer-service. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on smashbox.com may be returned.
2. Print It
Print the pre-paid label.
3. Pack It
Carefully pack your items into the box. Seal the box and affix the prepaid label to the outside.
4. Ship It
Take the package to any UPS location or request a pickup by calling 1-800-PICKUPS (UPS fees may apply). Full instructions are included in the return label email.

Please note: Only products purchased on Smashbox.com may be returned for refund or exchange.  If you have questions about this, please call us at 1-888-763-1361.

Damaged Items

Is your lipstick smushed? Blush crushed? No bueno! When your order arrives, please inspect the package for any damage that may have occurred during shipment. It’s normal for the shipping carton to show some wear, however, if damage occurred to the item(s) inside, please retain the box, the packing materials and the items inside and contact us immediately at 1-888-763-1361. We’ll fix this. Pinky swear.