Returns & Exchanges

SMASHBOX RETURN POLICY

If you are not satisfied with your online purchase, we’re happy to refund your purchase price if the return complies with our return policy.

Products purchased from Smashbox.com must be returned in new or gently used condition and within 30 days from the date the order is delivered. We accept returns for products purchased from Smashbox.com only, and all returns are inspected upon receipt at our warehouse.

• Returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s).
• Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed.
• For items returned within our returns policy, the purchase price will be refunded to the original form of payment.
• Refunds issued to a credit card, Smashbox gift card, Alipay, or for orders placed through Instagram can take up to 7-10 business days to post to your account. If another payment method was used, please reach out to that payment provider or financial institution for more information.
• Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of Smashbox Online. If issued in these instances, Smashbox Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
• If the payment was split between a Smashbox gift card and credit card, debit card, or bank-issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Smashbox eGift Card.
• If you ship back any portion of a final sale order, Smashbox Online is not obligated to ship the items back to you or refund any part of your order.

Please also note:

• Smashbox Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
• If items that are ineligible for a return are sent back to Smashbox Online, those items will not be mailed back to you.
• Shipping and delivery fees are not refundable.
• Engraved items and items noted as ‘final sale’ or ‘not returnable’ are not eligible for exchange or return.
• Smashbox eGift Cards are issued by ELC Brands Management Inc. and sold by its third-party partner, CashStar, and thus cannot be exchanged or returned to Smashbox Online. All Smashbox eGift Card purchases are subject to CashStar’s return policies.
• If you would like to return or exchange an item you received as a gift, please chat with us. eGift cards, gift cards, promotional items, final sale items, or products purchased somewhere other than Smashbox.com are not eligible for return online.

Return Instructions

Please contact us at 1-888-763-1361 or via live chat for assistance. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address.

1. Print It:
Print the free return label from your email.

2. Pack It:
Carefully pack your items into the box. Seal the box and affix the prepaid label to the outside.

3. Ship It:
Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.

Exchange Instructions

If you would like to exchange a product(s), simply return the eligible unwanted product(s). A refund will be processed within 3 business days of receipt. You may place a new order for the product(s) you wish to purchase at any time.

Damaged Items

If you believe damage has occurred to item(s) in your shipment, please retain the box, all packing materials, and item(s) and Contact Us immediately for assistance. You will be required to share photos of the damaged items in order to qualify for a refund or replacement. A refund or replacement will be issued at the sole discretion of Smashbox Online. If you are unable to retain the contents due to extenuating circumstances, please take a photo of the damaged item(s), and then safely discard of the damaged contents.

In order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of delivery of your order. Smashbox Online reserves the right to deny claims received after 30 days.